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Articles

  • Getting Console Logs and HAR File

    Overview Console logs and HAR (HTTP Archive Format) files are very useful when troubleshooting an issue with the Sococo5k application. The information found in the Console and Network tabs of the Deve...

  • Checking System Resources Used by Sococo5k

    Overview Sococo5k offers a variety of maps of different sizes for all types of organizations. The number of system resources used by the application will vary based on the space, the number of rooms, ...

  • Desktop App Crashing on Windows

    Overview Some users can experience issues with their Sococo5k desktop application on Windows such as the application crashing during work, crashing on startup, or not starting at all. This issue might...

  • Creating a Shortcut for Sococo5k

    Overview It is easy to lose the Sococo5k tab among many other tabs in your Google Chrome browser. To avoid that, one can create a standalone Chrome shortcut straight to Sococo5k. When opened, the shor...

  • Testing Network Speed

    Overview Network connections can make call quality and performance drop. When this happens, the ability to conduct voice calls, share screens, and watch videos can be impacted. You can do a network te...

  • Does Sococo5k Protect Customer's Information?

    Overview You want to know if and how your information is protected in the Sococo5k application. Information No matter if you are using Sococo5k via browser or desktop app, your connection is always se...

  • Troubleshooting - Application Issues

    Overview In the Sococo5k application, media connection issues may cause several application problems. Here are some examples: UI (User Interface) glitches Buttons (home, change space, change status, m...

  • Starting a Private Chat

    Overview The Sococo5k private chat feature allows users to chat with each other, no matter if they are in the same room or even in the same space. It is a one-on-one chat, not seen by others in the Or...

  • Configuring Hotkeys

    Overview Hotkeys are shortcuts that can be used to quickly launch common Sococo5k functions such as toggling your avatar's status, moving your avatar to the home room, or finding people. Key combinati...

  • Revisting the Revisiting the 'Introduction to Sococo' Video

    Overview You want to know how you can watch the Introduction to Sococo video once again, which contains basic information about the Sococo5k application. Solution Access the Sococo5k application. Clic...